At CATALYZE, we take your privacy seriously. This policy outlines how we handle the personal information you share with us when enrolling in our programs.
1. Information We Collect
We collect basic contact details (Name, Email, Phone Number, Address) and your current Canadian residency or visa status. We do not collect or store government-issued photo IDs.
2. How We Use Your Data
Your information is used strictly to process your registration, establish your student profile, and manage your French classes. We never sell, rent, or share your personal data with outside marketing companies.
3. Data Security
Your details are securely stored within our protected database and are only accessible by authorized administration staff.
4. Your Rights
You may contact us at any time to update your information or request that your student file data be permanently deleted from our system after you complete your studies.
Last updated: June 2026
French Program Terms
At Catalyze, we want every student to have a clear understanding of their learning journey before they begin. The information below explains how our French program is delivered and the support and arrangements available to students. Our French curriculum is divided into two programs and three levels. Program 1 covers the first two levels and is designed to help students build the oral French skills needed to work towards NCLC 5 within six months. Program 2 covers the advanced level and helps students further develop their French skills towards NCLC 7. Program tuition is non-refundable, except where a refund is required by applicable law. If you prefer more flexibility or are unsure about committing to the full program, we recommend enrolling level by level. Each level generally lasts approximately three months. Students normally attend two live classes per week, each lasting 2.5 hours, for a total of five hours of live instruction per week. Classes include lectures and tutorials. Lectures introduce new concepts and language skills, while tutorials provide opportunities for speaking practice, exercises, questions and review.
Learning and Self-Study
To help students make consistent progress, our instructors provide learning materials, weekly assignments and assessments. Students are encouraged to set aside additional time outside class to review, practise and complete their work.
Learning progress varies depending on factors such as previous experience, attendance, practice and individual circumstances. Course participation alone does not guarantee a particular examination result or immigration outcome.
Online and In-Person Learning
Depending on the intake, classes may be offered online, in person or in a hybrid format. The available format, location and schedule will be confirmed as part of your enrollment.
Our in-person learning centres are located in Richmond and Metrotown. Please check with our team for the location and format of your chosen intake.
Attendance and Class Recordings
Regular attendance and participation are important to your progress. Class recordings are provided to help students review lessons or catch up when they are unable to attend.
Students who expect to miss classes are encouraged to contact our team or instructor to discuss how best to stay on track.
Enrollment and Payment Options
Students can choose to enrol level by level or enrol in the full program to enjoy an additional discount. Depending on your needs, you may also choose an instalment plan. For details about available payment options, discounts and any applicable charges, please contact your advisor. We’re happy to help you find the option that works best for you.
Promotional Tuition and Discounts
Catalyze may offer promotional tuition rates or discounts from time to time. The terms and availability of an offer will be communicated before enrollment. Students should review the applicable terms alongside their class schedule and tuition details.
Schedule Changes and Class Transfers
We understand that work and personal schedules can change. If you have difficulty attending your class, contact our team to discuss whether another suitable intake is available. Transfers are subject to availability and the applicable class arrangement.
Free Retake
Our goal is to support students throughout their learning journey. Eligible students may retake a class at no additional tuition cost, subject to the program’s free-retake requirements. Please contact our team for the full eligibility criteria and the class options available.
Questions and Support
If you have questions about your class, payment, learning progress or this policy, please contact us at info@catalyzesolutions.com. We encourage students to raise any concerns with our team so that we can discuss the available options.